Build YOUR career! Family Continuity is rapidly expanding its energetic workforce to lead fast paced, innovative clinical programming throughout Massachusetts. Our mission for over 30 years is to support family success in every community by empowering people, enhancing their strengths, and creating solutions through partnerships to achieve hope, positive change and meaningful lives. This is evidenced by our quality work with clients and a strong commitment to our employees. At Family Continuity, we value your dedication and hard work and give you the tools and experience needed to succeed and become a leader in the clinical field.

Position Summary

As a Clinical Care Manager you will coordinate either directly or through the supervision of Care Coordinators, all aspects of Community Support service delivery with team members, and provide direct CP supports and activities to Assigned and Engaged Enrollees and supervise a team of Care Coordinators within the assigned Behavioral Health Community Partner. You will supervise Care Coordinators in developing a person-centered treatment plan with each Engaged Enrollee, with input from Care Team members and other stakeholders as well as updating the treatment plan according to required timeframes, in developing advanced directives, acute care plans, and/or crisis plans with Engaged Enrollees as needed, and in working with Engaged Enrollees to assemble Care Teams and facilitate all communication and coordination with the team.

Essential Job Functions

• With the Family Continuity’s BHCP Program Director hire, train and supervise BHCP Care Coordinators.
• Collaborate with team members to implement measures that decrease episodic care and meet quality outcomes.
• Utilize effective, dignified, empowering and creative engagement strategies to ensure Enrollees are at the center and lead in their BHCP services and supervise Care Coordinators in providing CP supports in this manner.
• Conduct outreach and engagement activities with Assigned Enrollees and engage them in enrolling in the BHCP program, and supervise Care Coordinators in providing this CP support.
• Review and sign off on all assessments completed by Care Coordinators. Be involved directly with Enrollees in providing this CP support activity, in collaboration with their assigned Care Coordinators, as indicated.
• Supervise Care Coordinators in developing a person-centered treatment plan with each Engaged Enrollee, with input from Care Team members and other stakeholders as well as updating the treatment plan according to required timeframes. Be involved directly with Enrollees in providing this CP support activity, in collaboration with their assigned Care Coordinators as indicated.
• Supervise Care Coordinators in supporting Engaged Enrollees during care transitions including attendance at discharge planning meetings, face to face meetings post discharge, ensuring linkages with all needed services and supports, and facilitating Enrollee participation in those services. Be involved directly with Enrollees in providing this CP support activity, in collaboration with their assigned Care Coordinators, as indicated.
• Meet expectations related to supervising the programmatically required number of Care Coordinators and supporting the programmatically required number of Enrollees which may vary over time.
• Supervise Care Coordinators in providing health and wellness coaching to Engaged Enrollees and assist them in identifying and utilizing health and wellness supports in the community. Be involved directly with Enrollees in providing this CP support activity, in collaboration with their assigned Care Coordinators, as indicated.
• Supervise Care Coordinators in connecting Engaged Enrollees to all needed services and supports including those that address social needs that affect health and facilitating ongoing connection. Be involved directly with Enrollees in providing this CP support activity, in collaboration with their assigned Care Coordinators, as indicated.
• Supervise Care Coordinators in collaborating with existing providers, Care Team members, state agency staff, and all other stakeholders and delivers CP supports and activities in accordance with Enrollee’s person centered treatment plan. Be involved directly with Enrollees in providing this CP support activity, in collaboration with their assigned Care Coordinators, as indicated
• Participate in BHCP team meetings and each Engaged Enrollee’s Care Team with the assigned Care Coordinator when needed to ensure effective communication among all disciplines and stakeholders involved in the person’s care.
• Identify community resources and develop natural supports for Enrollees and supervise Care Coordinators in performing these functions.
• Learn all BHCP policies, procedures, protocols and plans and deliver CP supports and activities in compliance with them. Ensure all CP Team members are trained and comply with these protocols.
• Develop knowledge about all focus populations and assist CP Team members in doing so.
• Learn evidence based practices identified by the BHC, and deliver CP supports and activities in compliance with them, and ensure all CP Team members are trained and supported in implementing them.
• Consults with RNs and other CP Team members as needed around clinical, medical and other matters.

Education / Experience

• RN or Masters Degree
• Minimum of 2 years of experience working in a community-based mental health, substance use and/or physical health setting

• Minimum of 3 years professional and clinical experience in the areas of mental health, counseling, and substance use

• Minimum of 2 years’ supervisory experience, preferred

Certifications / Licensure

• RN, LICSW, LMFT, LMHC, licensed psychologist, or LADC I
• Must hold a valid drivers’ license and have access to an operational and insured vehicle and be willing to use it to transport members

Benefits

• Extremely competitive reimbursement rates
• Flexible schedules and innovative payment models based on your needs
• Significant salary differential for BILINGUAL Masters Level Clinicians
• Reimbursement for clinical licensure or re-licensure
• Supervision for licensure and in-house training for CEUs
• Employee referral bonuses
• Leads the state in worker safety
• Health and wellness benefits
• A strong reputation in the field with a friendly, collaborative, transparent leadership philosophy and work culture

Family Continuity is an equal opportunity employer and actively seeks candidates from diverse backgrounds including women, communities of color, the LGBT community and people with disabilities. Family Continuity considers lived experience (personal or familial) with the mental health system a valuable asset.

Job Type: Full-time

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